The NFF welcomes this inquiry into the future of Australia Post’s service delivery. It is important that these services, which are so heavily relied on by regional, rural and remote Australians, are regularly reviewed to ensure they continue to provide benefit and meet the changing needs of customers. It is also essential to ensure that legislated community service obligations and performance standards are maintained and enforced and that existing performance issues are not exacerbated by COVID-19 related amendments to those standards.
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