National Farmers' Federation

Regional Tech Hub launches new book-in phone service

Say goodbye to connectivity frustration in rural, regional, and remote Australia with a new and convenient book-in phone support service from the Regional Tech Hub.

The team is ready to provide free, independent personalised connectivity assistance, answer questions, and provide advice on internet and mobile options, no matter where you live in regional Australia.

The Regional Tech Hub is funded by the Federal Government and operated by the National Farmers’ Federation. Today, the Hub is expanding its services by launching a book-in service, allowing you to schedule a call with the team at a time that suits you best.

Bookings are available Tuesday through Friday from 11:00am to 4:00pm (AEDT). To schedule a call, simply visit our website or Facebook page and click the “Book Now” link to select a time. A team member will call you at the scheduled time, ready to help with any connectivity issues.

“There’s already a number of ways to connect with us, but this adds another string to our bow by ensuring we are reaching people at a time convenient for them,” Regional Tech Hub Manager Jen Medway said.

“We understand the importance of staying connected and we’re here to help make that happen.”
The new book-in service builds on the Regional Tech Hub’s increased social media presence for troubleshooting issues.

“People want to fix their issues immediately and they want to do it via platforms they are comfortable with,” Ms Medway said.

“We have listened to what people have told us about how they want to connect with us. Our new book-in service and increased social media presence directly responds to that feedback.”

The Regional Tech Hub has helped more than 10,000 people across Australia with advice on simple connection and installation issues, right through to complex queries on internet or mobile options available at their location.

“The Hub is a one-stop-shop for free and independent advice on connectivity solutions, options and escalation issues.

“Our team lives in regional Australia and is passionate about ensuring people have access to fast and reliable internet and mobile services in the bush.”

For more information on the Regional Tech Hub or to book an appointment, please visit our website: regionaltechhub.org.au.

About the Regional Tech Hub
The Regional Tech Hub is dedicated to providing free and independent connectivity options and troubleshooting advice to anyone living and working in rural, regional and remote communities right across Australia. It is federally-funded program run by the National Farmers’ Federation. The dedicated team live in regional Australia and understands the unique challenges bush connectivity can have. The Regional Tech Hub is committed to ensuring everyone has access to reliable and fast internet and mobile service.