NBN rules regarding consumer information & service continuity

The NFF welcomes the stated goal of the Consumer Information Standard to improve the quality and consistency of information provided to consumers about NBN services. It is crucial to ensure that consumers are provided with accurate information to make informed choices when signing up to NBN services. The NFF has been provided with evidence that some CSPs willfully use misinformation to scare consumers into signing contracts for their services and is very concerned about the lack of Consumer Information Standards to date