Regulatory impact assessment of fees for paper bills

The NFF recognises that digital billing is often offered to consumers as a cost effective alternative to paper billing. There are however a number of Australians that do not have reliable access to the internet and have no alternative to paper billing. The NFF agrees that Option 3, prohibiting essential service providers from charging paper billing fees, would be an effective method to achieve the Treasuries policy objective without further disadvantaging rural, regional and remote Australians.